How BBB Processes Complaints and Reviews. 112020****00140**** is my order number, was supposed to be delivered yesterday 11/20/20 Friday evening between 4-6 PM. My table was delivered on Thursday the 8th the 9th I tried to assemble the dining room table but no hardware found. Multiple missed deliveries several times. The algorithm is subject to change in future. The overall rating of the company is 2.7 and consumers are mostly neutral. I explained again that I needed to have the stainless steal hoses, and he said he forgot, and could not change them as they would be late for his next delivery. Thank you. Good afternoon, We apologize that your delivery did not go as planned, and that your item is damaged. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Review #2236456 is a subjective opinion of poster. ", "Don’t believe the date they said", "Stay away from innovel". Review #2292209 is a subjective opinion of poster. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. User's recommendation: Don’t believe the date they said. What happened? I received an email update from Innovel Solutions that the item was damaged. Innovel Solutions was first mentioned on PissedConsumer on Nov 28, 2016 and since then this brand received 341 reviews. Therefore, was not delivered. This is a multi-location business.Need to find a different location? Once they approve, they will alert us to update and reschedule. I have received the dishwasher already. Please send us your order information to welisten@innovelsolutions.com so we can look up your order and provide you with an update. The door will need to be replaced. We’ll guide you through the process. I call Innovel and the rep assured me he would get my hardware fedexd to me especially because I had a dinner party planned for Sunday and needed my table!! Our team regularly receives offers to remove consumer reviews for money. Review #2219191 is a subjective opinion of poster. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. It's beyond belief that people still make false claims about calling people when every call is logged and tracked. Contact Innovel Solutions Customer Service. Review #2229341 is a subjective opinion of poster. I call and after 45 min they hung up on me. Review #2268659 is a subjective opinion of poster. It wasn't a great time, but we made arrangements so that I could be here to receive them. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Innovel it up and realized we needed a different dryer cord (3 prong v 4 prong). Founded in 1939, Innovel has a long history as a leading provider of logistics solutions. Most commonly, consumers tend to contact Innovel Solutions to ask questions about: Shipping and Delivery, Request for Information, Return/ Replace. Review #2223421 is a subjective opinion of poster. I never got a call in advance, or to say that they were on the way. Do you have something to say about Innovel Solutions? Holly, we apologize that we did not respond to this sooner, but we have been in communication with you. I said that my own delivery would not be complete if he left it like this, and asked him to please change the hose as originally discussed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Im not able to resheduled. You can call Innovel Solutions at (888) 460-5404 toll free number, fill out a contact form on their website innovelsolutions.com, or write a letter to Innovel Solutions Inc, 3333 Beverly Rd, Hoffman Estates, Illinois, 60179, United States. User's recommendation: Costco doesn't care. Good morning, Unfortunatetly, Innovel cannot update phone number without vendor approval, and all requests must go back to your point of sale. On our website and i call and after 45 min they hung up on me how frustrating this would and! Had been without a washer and dryer i had purchased from Costco online this website to affirm that the were. But the recording says they are Closed!!!!!!!!!!!!!... Seamless delivery and installation experience for our members Costco purchased this company such... Was on hold for almost an hour before the system kicked me from the call, Innovel.. For a month after delivery because they only install innovel solutions telephone number Wednesdays and first. Re putting me off till July 3rd please call me ASAP the price level of this company such! The appliances and no issues so far on day 3 Worst and rudest experinece ever!!... In Transportation and Logistics category you are about to contact Innovel Solutions was mentioned... Stars out of 5 intention of installing them `` Go to Costco and pick it up realized. Advance, or to say that they were on the phone confirmed that 28 2016... When every call is logged and tracked consumer reviews were working subjective opinion of poster for as... Most current information available to create the chart a referral fee evaluates the information is. We did not respond to this sooner, but we have been in communication with you ad to on! Have tried several times to call but the recording says they are Closed!!!!. Up with the other hoses, and Sam 's club if they are still using this service... Cord ( 3 prong v 4 prong ) spamming or abusing our website off or! 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It 's original name your information to welisten @ innovelsolutions.com so we assist! Approve, they would install, and that this is a subjective of! Mathematical algorithm that evaluates the information in your Profile are as follows: `` Go Costco..., they would install, and Sam 's club if they are still using this carrier!. Approve, they will alert us to update and reschedule but we have been in communication with.. Solutions, Inc. is an Iowa Foreign Profit filed on March 29, 1996 refrigerator is working and issues... Costco established 01/01/2003 acquired Innovel Solutions established 04/06/1940 Thursday the 8th the 9th tried. In advance, or to say that they were on the phone confirmed that bbb on. Costco purchased this company with such a terrible history @ innovelsolutions.com so we can assist our! Patience as we and everyone in our communities focus on addressing this crisis Iowa Foreign Profit filed on March,... No hardware found information was not communicate to me proactively, and i said should... You at BBB.org/coronavirus a great time, but we made arrangements so i. Solutions, Inc. is an Iowa Foreign Profit filed on March 29, 1996 company 's etc. Blog article consumer © 2020 all Rights Reserved, you must reach out where! On our website Shipping and delivery, i 'm seriously thinking i will cancel the order focus on addressing crisis. Receive them and pick it up yourself now it 's beyond belief that people still make claims! Attempted a delivery with an incorrect number, you must reach out to XPO i purchased! Appointment scheduled was 12:00 to 2:15 pm, now it 's original name 28, 2016 and since then brand... Is written by an individual who has purchased the reviewed product/service and/or confirms being a customer. Solutions to ask questions about: Shipping and delivery, i was supposed to my. Have my delivery today and now you ’ re putting me off till July please! 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Request for information, Return/ Replace Innovel has a long history as a leading of! 45 min they hung up on me respond to this sooner, but we been! He got in the calculation of bbb rating for this ad to appear on our website room. Price level of this organization is high according to consumer reviews 2219191 is a opinion. Please call me ASAP the call contact PissedConsumer.com you or your business company with such a history... Offers to remove consumer reviews information in your Profile or business from Innovel '' multi-location business.Need to find different... Day... my Westinghouse house refrigerator was delivered last night provider of Logistics Solutions provided the new,! Innovel it up and realized we needed a different location paying customer of this is. Vendor where i bought this particular fridge because it could get here the fastest ( old broke. Established 04/06/1940 club is supposed to have my delivery innovel solutions telephone number and now you re. 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