So after 1.5 years in a service desk and 1.5 years doing desktop support, I finally got a job as a cybersecurity engineer at a new company. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. People who can't adequately explain themselves can't be considered for higher level positions. Whether it's help desk or sysadmin, you HAVE to get away from your desk and spend time with users. It isn't about the newest shiny toys, or having the most lights blinking in the server room. Knowing how to do this is critical. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. Congratulations. Starting a new helpdesk job soon? Thanks for this. A reddit dedicated to the profession of Computer System Administration. I'm in the process of interviewing for a platform support position after being on help desk for 3 years and I've never thought to look at IT issues like that. 100% correct. Office jobs are stifling and soul crushing in a way those jobs aren't. And, just like a bartender, you need to be friendly while you listen. The more "stuck" sysadmins and techs I work with the more I see this as a major problem for those individuals. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. The odd hours, always on call, and customer's poor attitudes don't help, but where I am there isn't really a way … 797 No Experience Front Desk jobs available on Indeed.com. By Tyler Regas . Offer to help out with something. You guys seem to have such a cool job? They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. I'm struggling a little applying it to my own job though... Would you happen to have an example? Few folks outside of IT care about the speeds and feeds of the new hardware or software you're proposing. If you have an office job where you sit hunched over a desk, clicking away at a computer most of the day, you need to take steps – literally – to reduce your sedentary habits. Nevertheless, a list such as the following can help you avoid the most sedentary choices.” Here are 15 of the best jobs not behind a desk featured in 50 Best Jobs … Ask your manager to get involved in any project that your job has going on. Reddit 101 The basics to help you get started Using Reddit Information to better understand Reddit Rules & Reporting Information on Reddit policies, reporting, copyright, and more Been applying for more than 6 months and not a single interview. Far, far too many techs do not understand this and get hung up on the right "IT" way to do things or whatever else. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! What they're up to is anyone's guess. Standard Help Desk morning, get everything set up - VM's up, password managers ready to go, phone is hot. Maybe even manage a help desk and make good money. My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. I will take this advice to heart and try to change my habits. I get a call in, older man and needs his password reset. My entire job is people coming to me with technical problems and my asking them "What do you, as a business, want to achieve?". I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Use social media to your advantage. If someone is having file server problems, and you then immediately send this ticket off to a sysadmin, you've done nothing but pass it along. After six more months though, I'm starting to feel the drain. Yep this is very important, it didn't dawn on me for a while, but once it did you see everything from a different light and it helps you in sooo many ways. There's nothing to read. Cookies help us deliver our Services. Help Desk techs who get this (even if it isn't currently part of their job) will move up quickly; techs who don't understand this will likely stay where they are. Writing a great Help Desk Associate resume is an important step in your job search journey. A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. Filter by location to see Help Desk Manager salaries in your area. Yes, this is crucial. Take a Break. Thanks. Hell I pulled down damn near 60K on a help desk for several years. when I do interview, I don’t have the “right” kind of networking experience. I need to get in the industry, and quickly before my finances and life drag under completely. 5. Help desk staff, especially Tier 1 workers, need to be able to deal with unhappy people and diffuse difficult situations. For example, a help desk guy might be given read-only access to the switches so he no longer has to ask someone more senior to look at port configs. Getting some people to update tickets, or even contact customers is like pulling teeth. 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