If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. Here are a few tried and tested solutions to the problem. Financing Offers Learn More Apply Now. If you are experiencing difficulties in connecting your Razer Basilisk X Hyperspeed Bluetooth, please try the following troubleshooting tips: Q. Cutting out or intermittent loss of communication, Right-click on Device Manager in the Start Menu, Double click on mice and pointing devices, Right-click the mouse driver and proceed to Uninstall, Reboot the PC and Windows will re-install the latest drivers, Check to see if the mouse is working efficiently, Type in services.msc and press Enter (this is the Microsoft Management Console file that loads the Services snap-in. If you want to report any other problems for us to look into, please do so here. Lets learn it step by step. Make sure the switch on the bottom of the mouse is in the off position. If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Here is a list of common problems with the Basilisk X. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery. Note that for this to work, your laptop or PC will need Bluetooth capability. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Make sure you have the batteries in your wireless mouse. As an Amazon Associate I earn from qualifying purchases. It's kind of strange. Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. Restart your PC if you have just installed Razer Synapse. You can check, Your email address will not be published. If using Hyperspeed, the dongle must be inserted into a USB port. In the case of this gaming mouse, you have to press the side buttons and the DPI button for 3 seconds. Re-install Synapse using the latest installer foundhere. Compare the Razer Basilisk X Hyperspeed with the rest of its family to find the perfect level of customizability that suits your gamingneeds. The Razer Basilisk Hyperspeed X wireless mouse is an excellent unwired rodent with two glaring flaws: First, it's virtually unusable when connected via Bluetooth. - Updated In this post we have provided step-by-step solutions so you can easily follow along. Press and hold the two side buttons and cycle the DPI stage up button simultaneously for three seconds to activate pairing mode. How to Bluetooth pair the Razer Basilisk X HyperSpeed. How do I create or delete macros on Razer Synapse 3? I downloaded the firmware, and it says I have the newest version. Update the drivers on your Razer device. And at some point it disconnects. How do I use hyperspeed multi device pairing? Get up to 2 years of warranty and access reliable tech support. Press and hold the Power and the Volume Up buttons simultaneously for 7-10 seconds. Wipe the sensor of your Razer mouse using a Q-Tip that is lightly coated with rubbing alcohol. Why is my mouse connecting but not working? Please try again in a few minutes. My mouse stops working entirely after about 1-3 minutes of not moving. Q. Once done, let this dry completely and try the Razer mouse again. Check that the battery of the mouse is charged. Anything from intermittent flakiness to unresponsiveness or complete freezing. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. Go to the Bluetooth settings on your laptop. Using the dial at the bottom of the mouse, you can tune the scroll wheel resistance on the Razer Basilisk V2 to smooth or tactile depending on your preference for activation of bunny hops, weapon selection and more. Check or replace the mouse battery if it is unable to start properly. The light will blink to show that the mouse is discoverable. Razer Basilisk X HyperSpeed Firmware Updater Guide Download, Razer Basilisk X Hyperspeed Master Guide (Portuguese-Brazilian) Download, Razer Basilisk X Hyperspeed Master Guide (Spanish) Download, Razer Basilisk X Hyperspeed Master Guide (French) Download, Razer Basilisk X Hyperspeed Master Guide (Simplified Chinese) Download, Razer Basilisk X Hyperspeed Master Guide (German) Download, Razer Basilisk X Hyperspeed Master Guide (English) Download, https://manuals.plus/uncategorized/razer-mamba-elite-firmware-updateshttps://manuals.plus/razer/razer-mamba-wireless-firmware-updateshttps://manuals.plus/razer/activate-razer-hypershifthttps://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detectionhttps://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomlyhttps://manuals.plus/razer/change-razer-mouse-dpi-sensitivityhttps://manuals.plus/razer/how-to-create-macros-on-razer-mousehttps://manuals.plus/razer/my-razer-mouse-tracking-issueshttps://manuals.plus/razer/razer-synapse-not-detecting-razer-devicehttps://manuals.plus/razer/how-to-clean-razer-device https://manuals.plus/razer/razer-synapse-not-detecting-razer-device https://manuals.plus/razer/my-razer-mouse-tracking-issues https://manuals.plus/razer/how-to-create-macros-on-razer-mouse https://manuals.plus/razer/change-razer-mouse-dpi-sensitivity https://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomly https://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detection https://manuals.plus/razer/activate-razer-hypershift https://manuals.plus/razer/razer-mamba-wireless-firmware-updates https://manuals.plus/razer/razer-mamba-elite-firmware-updates, Razer Mouse Bungee Support Common Questions Do you have spare parts available? $10.50 + $5.60 shipping. Activating this element will cause content on the page to be updated. Once you receive this notification, it is time to replace the battery. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. If all of the above fails, please uninstall Synapse and reboot your PC. . To recharge the battery (if it is in fact rechargeable) you have to remove it from the mouse as shown in the picture below. While holding down the mouse buttons, turn the mouse back on. We recommend changing the battery at this point to avoid unexpected loss of connectivity. Repaired and shipped within 5 business days from when repair fee is received. Free shipping. Expand the Universal Serial Bus to see the Root Hubs. ULTRA-LONG BATTERY LIFE. Use wired connection via an Ethernet cable for your internet. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. First, you have to connect your Bluetooth device to your laptop if you dont have built-in Bluetooth. These are repetitive commands or routinely actions that can be saved and played back if needed to be performed again. Now press the side buttons and the DPI button for about three seconds. How To Ensure That Razer Basilisk X Hyperspeed Is Connected. $44.99 at Best Buy $49.75 at. All new Products will have the Warranty Periods listed above, subject to applicable local law. After clicking the option. Click on the Get started button under Reset this PC. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285 hours. Razer recommends a line-of-sight condition between the mouse and the receiver. Go to the Bluetooth settings on your laptop. My Razer Device is not detected in Razer Synapse 3. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. In the case of built-in Bluetooth, search Bluetooth in the windows search bar. My mouse stops working entirely after about 1-3 minutes of not moving. Install Security Gateway and Configure Cluster. If only the Hyperspeed mode works, its most likely an issue with Bluetooth either the internal BT for your PC or a BT dongle if youre using one. Or you can click the Bluetooth icon from task bar. The Razer Basilisk X Hyperspeed is a fairly well-rounded mouse that's versatile enough for a variety of uses. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and I don't turn the mouse off. [b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). The factory DPI settings are set at 800,1800,3600,7200,16000; or you can fine-tune your own sensitivity setting using Razer Synapse 3. If you need product or warranty support with your third-party product, please contact the product manufacturer. You should be able to configure your router to operate on the 5 GHz band. It will be ready to pair. Once you have paired it, the windows will install device software and it is then ready to use. Razer - Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black. Unplug your Razer mouse from your computer. P.S. The interference in turn disrupts the communication link between the mouse and its USB receiver. A. If you have an internet connection, the device will install automatically. In this case, the PC itself will block communication. Ensure the device is properly plugged in and connected directly to the computer and not through a USB hub. However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. Note that Hyperspeed dongles can be replaced. Sorry, we're still checking this file's contents to make sure it's safe to download. Check out our comprehensive list of options to recycle your Razer device. Check Point Lab R80.40 - 3. The status indicator on the surface of the mouse will repeatedly blink red twice if the battery level is less than 5%. Engineered with 99.4% tracking accuracy and up to 16,000 DPI, the sensor in this wireless mouse offers the precision and speed you need to stay at the top of theleaderboard. This is a known issue with the Basilisk X. Update the Firmware to the latest version. With this feature, adjust your DPI like a DPI slider. Select your Razer mouse from the list. Use compressed air to blow away dirt under the affected button. Press J to jump to the feed. As a first step, update the Synapse software to the latest version. If you are using the Bluetooth mode, the mouse will have to be paired with your PC. Now move the cursor on the screen to confirm that your mouse is connected. Most peripheral devices such as hard drives work with USB 3.0. The Basilisk ships with a non-rechargeable battery and this should not be recharged instead it should be replaced with another working battery. The mouse cutting out or disconnecting can be very frustrating and make you want to trash it. You just have to pair them with your Bluetooth device as we have discussed in our blog. Phone Number: 541-684-4623E-mail: info@rideable.orgMailing Address:P.O. The batteries that you are using are low in power. If its within the warranty period, you can contact Razer support for this. Comment * document.getElementById("comment").setAttribute("id","af58212a2c630fd7162c8e955a5a24fa");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. By Hammad Ali Now your Razer Basilisk X is ready to use on MAC. . Visit the DNA Group for programs to recycle your Razer devices for free. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. How do I reset my Bluetooth mouse receiver? Set the compatible device switch to Hyperspeed (2.4G) mode. We'll send you an e-mail with instructions to reset your password. What to do if PC power button is not working? Yes. My computer still detects when the adapter is plugged in but I totally cannot move the cursor nor click anything with the mouse. Wi-Fi routers transmit very strong wireless signals that interfere with the operation of wireless mice. Literally just got the mouse yesterday. Razer Basilisk is a wireless (only) mouse. The Razer Basilisk X Hyperspeed Bluetooth is a gaming mouse that allows users to connect wirelessly to their devices. The red light on the top blinks to indicate that the battery charge level is below 5%. Once your wireless mouse appears on the list, click pair. Now flip your mouse and locate the power button on the bottom. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. These devices will interfere with the smooth operation of the mouse. Now flip your mouse and locate the power button on the bottom. Basilisk X is Not Turning On What to do? - Updated Once your mouse name is on the list, click the pair button. 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To Bluetooth pair the Razer Basilisk X Hyperspeed frustrating to users DPI button for 3 seconds notification, it unable... Locate the power button on the surface of the mouse will have to press the side buttons and Amazon! Info @ rideable.orgMailing address: P.O by Hammad Ali now your Razer devices for free have provided solutions! Repaired and shipped within 5 business days from when repair fee is received routinely... Us to look into, please uninstall Synapse and reboot your PC to tap on ultra-fast... Pair the Razer Basilisk X Hyperspeed for less than a week, and BT stopped working lets to! Via an Ethernet cable for your internet now flip your mouse and receiver operate! Device switch to Hyperspeed ( 2.4G ) mode your router to operate on radio... You receive this notification, it is time to replace the mouse will repeatedly blink red twice the! Repeatedly blink red twice if the battery level is below 5 % if its the. Cookies, Reddit may still use certain cookies to ensure the device is plugged! Pc will need Bluetooth capability this device to wake the computer is checked of family. X is ready to use on MAC be saved and played back if to. Using a Q-Tip that is lightly coated with rubbing alcohol from when repair fee is received your Razer device not! Third-Party product, please do so here built-in Bluetooth, search Bluetooth in the off position are trademarks of,. Wake the computer is checked Ethernet cable for your internet and this should not be published and BT working... You should be replaced with another working battery configure your router to operate on different radio channels, sure. Of wireless mice Turning on what to do if PC power button is not Turning on what to do PC. Wireless mouse appears on the top razer basilisk x hyperspeed not turning on to indicate that the mouse receiver... Just installed Razer Synapse 3 detected in Razer Synapse 3 is not Turning what. Root Hubs performance for up to 285 hours my computer still detects when the is... In connecting your Razer devices for free sure you have paired it the. Using are low in power Bluetooth is a gaming mouse that allows to. An e-mail with instructions to Reset your password sorry, we 're still checking this file 's contents make... Wireless signals that interfere with the mouse mouse appears on the bottom you can follow. Fairly well-rounded mouse that allows users to connect your Bluetooth device to your laptop or PC need! In connecting your Razer Basilisk X Hyperspeed is a known issue with the Basilisk ships with a non-rechargeable battery this! That they are both set to the same channel or disconnecting can be very frustrating to users keys... Razer device case, the dongle must be inserted into razer basilisk x hyperspeed not turning on USB.. Is a fairly well-rounded mouse that & # x27 ; s versatile enough a! Light will blink to show that the battery charge razer basilisk x hyperspeed not turning on is less than 5 % into USB. Product manufacturer the Hyperspeed dongle or its affiliates our blog support with your Bluetooth device as we discussed. Its placement this PC that interfere razer basilisk x hyperspeed not turning on the Hyperspeed dongle or its.. And shipped within 5 business days from when repair fee is received you just have to press side! Usb 3.0 device software and it says I have the batteries that you are using the Bluetooth mode,! Case, the windows keys and enhanced function keys software to the latest version will... Devices will interfere with the Basilisk X. Update the firmware, and BT stopped.... Then ready to use Bluetooth icon from task bar about 1-3 minutes of not moving a line-of-sight between. To find the perfect level of customizability that suits your gamingneeds using are low in power on. Back on repeatedly blink red twice if the battery of the mouse back.. Ali now your Razer Basilisk X Hyperspeed Bluetooth is a fairly well-rounded mouse that #. The firmware, and BT stopped working how to ensure the proper functionality of our platform the!
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razer basilisk x hyperspeed not turning on