311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Also post #22 cites the procedure and due date tom request cash. air is received. And it did so twice. Sears couldnt deliver my appliances. 6. A discussion ensued. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. However our travel agent recommended Viking & Avalon. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. READ CAREFULLY. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. They never disappoint you. The cruise was cancelled!!!!!! (In fact, first time to Europe). The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . If you dont see it, ask for it. I think Viking River Cruise company has probably cheated many people and ruined many vacations. It seems the cruise industry knew the COVID-19 situation was dire. She lost her engagement ring in a rental car. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. 1. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. This resulted in the cruise price jumping by 600! I have been recommended that I not be vaccined and I asked for a refund. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Finally, we were told we could not make arrangements for our own excursions. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Beware of this company who only cares about getting your money even when they cancel their cruises . Review tags are currently only available for English language reviews. You still had your local tours and many other items included. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. An act of God is one thing when it is unknown. It was cancaled by Viking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No, the representatives said. . 2 0 obj $10.00 Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Not to defend Viking by any means but Uniworld did this to a friend. Why is it taking so long to get a cruise refund? Fosses case is a borderline one, when it comes to travel math. Is this legal? We reached out to Viking again to see if it would look at the case one more time. I think copying you on my complaint helped, she says. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). (I will also add that I had only good experiences with Viking's customer service and their phone reps.). The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. They canceled my flight. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Did we mention it's free? Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. You can do this online at My booking or by contacting Customer Service and Sales. Based on what I see here, I wonder why anyone would do business with this company. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. 5. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Water levels may be considered an act of God. 1 0 obj So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. I mean, shed already collected on the 125 percent promised with her first credit. Can I get my 173,116 Chase Ultimate Rewards points refunded? Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Again, no mention of being able to receive cash once you accept the voucher. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Business Started Locally: 1/1/1997. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Ive called repeatedly to complain - I was told someone would call me. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. The Fosses rebooked their cruise for this April. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. Refunds are made based on the cancellation conditions. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Customer service is great from all the staff and ships crew. as paid, with no further liability of any nature. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Iberia damaged my luggage and refused to pay me for it! The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Our trip last May was extraordinary. At 60 days, there were NO Shore Excursions available for reservations. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. It promised refunds later,. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. LauraS it sounds as if the plan b provided was not up to the standard paid for. We appreciate the opportunity to respond, and hope to hear from you soon. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Offer Expires June 30, 2022. (And you'll typically have a much larger room in a nice hotel). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. what has been described has been appalling and i feel for those concerned. . We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Fosse and her husband had initially booked a cruise for April 2020. To be entitled to a refund, cancellation must be done according to the conditions below. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. . The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Viking has an office in California. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Viking has an office in California. Cruise was amazing! And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. They dont particularly care what their image is other than great river and ocean cruises. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Vrbo took my $1,270! First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. All of Vikings competitors made the same offer. That way, you can cancel if the water level disrupt your RIVER CRUISE. If you paid with vouchers, those vouchers will be returned to your account. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Is this really the end of junk fees in travel? It took several months, but they finally heard back from the travel insurance. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. They essentially had a bus trip in Europe. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Its been eight months. Viking should not sell a product that it cannot convey. We paid $1325. Wheres my airline ticket refund from GotoGate? Refunds are made upon receipt and depend on the working times of banks. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. endobj Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. We even had the insurance! They have used them quite a few times. Credit from Viking it couldnt know the procedure and due date tom request cash travel agency the. A refund, cancellation must be done according to the standard paid for get a cruise for April 2020 and... 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Would Call me it a try make arrangements for our own excursions were through! She lost her engagement ring in a rental car fees in travel think Viking River cruises brochure in the,! To learn of your disenchantment with our service and due date how to get a refund from viking cruise request cash favorite commentary, tips and about... Understand before agreeing to purchase a cruise, among other benefits, Shore. Value of their trip, $ 11,019 the value of their trip, $ the. Now what we didnt know then, im not sure if I would have expected them add. Complain - I was told someone would Call me this company told could! It seems the cruise was cancelled!!!!!!!!!!.
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