Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. Her actions should make everyone sick. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. We are no longer accepting comments on this article. ", "Well this will teach you, next time don't drive in the water," Reneau responds. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. According to a news release from the Fort . It is not clear if Stevens' 911 call was the last one she took. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Ralph R. Ortega For Dailymail.com 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. She's under water now.'. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. . Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. U.S. FOX News. Meanwhile, the department's investigation into the matter is ongoing. 'It's a tragic thing, I understand that. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Next, read about the boy who called 911 on his parents for making him eat a salad. An internal. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. She begged for the dispatcher to send help and said she was scared. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. 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According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . DONNA RENEAU. The Associated Press contributed. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? En'Joy" donna reneau dispatcher apology Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? It was another hour before responders were finally able to reach Stevens car using life vests and rope. FORT SMITH, Ark. Reneau also told the two she would be paid four-times more working as a cardiac sonographer than as a Fort Smith dispatcher. However, the dispatcher was not found to have done anything that would warrant her termination, police said. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Reneau could be heard telling Stevens to stop crying and calm down. According to a news release from the Fort . 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. ', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. Please consult your doctor before taking any action. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. His parents should be apologizing for foisting a criminal like him upon American society. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. and However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. There were other factors that contributed to what went wrong. FORT SMITH, Ark. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Please help me. Is there maybe things we need to look at in our response? When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. So calm down'. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. He said this emphasizes the need for more telecommunication training. She intentional inflicted pain on another human being. Emily Crane For Dailymail.com The comments below have not been moderated, By Reneau, who had been a dispatcher . Donna Reneau had resigned and was working her final shift when she took a . A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. "I don't know why you are freaking out. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. The. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. The investigation was. . For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. She worked in Fort Smith, Arkansas as a 911 dispatcher. Stevens eventually drowned. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Feel like youre always looking at a screen? Stevens called 911 . We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. The dispatcher then apologized to her while laughing, she stated. Absolutely,' he said. The water just didn't appear,' Reneau said. FORT SMITH, Ark. All Rights Reserved. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. An internal. The 911 call was in EXCESS of 20 minutes. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. In the 911 recording . The. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. She intentional inflicted pain on another human being. 'To know you have helped someone that needed it gives you a great feeling. She says the vehicle is now moving in the water'. Dispatcher begins gathering information. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. I'm horribly sorry that it wasn't possible.'. A date has not been set for a memorial service for Stevens. and Stevens eventually drowned. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Flamingos form CLIQUES with like-minded pals, study finds. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. 'You're not the only one who has been stuck in the water. Every police officer on duty is busy on other calls. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". Stevens can be heard asking the dispatcher at one point in the call. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? Stevens called 911 before her death, and Reneau answered her call. "She was brokenhearted.". She worked in Fort Smith, Arkansas as a 911 dispatcher. Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. 911 dispatcher who scolded drowning woman won't face charges - ABC News. She told Baker and Solis she would consider a part-time position with the department. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. Is there maybe things we need to look at in our response? However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. 5.16am: Rescue boat arrives and is launched. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. Reneau faced no criminal charges in Stevens death. She begged for the dispatcher to send help and said she was scared. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. She begged for the dispatcher to send help and said she was scared. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. Debbie Stevens, 47, who was trapped as floodwaters [] An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. ", RELATED:Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice. A Fort Smith Police investigation into Debra . He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Every police officer on duty is busy on other calls. The floods came on Reneau's last day at work after giving in her notice two weeks prior. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. They had an incredible amount of difficulty getting to the car because of the flood conditions. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Reneau faced no criminal charges in Stevens death. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. 'You're not going to die. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Thank you for your dedicated service Donna!. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. I dont know these people, but I do know evil when I hear it, one user commented. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. I'm gonna drown,'" Diane recalled. She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. We call for the investigation and criminal prosecution of Donna Reneau for her crimes of negligence and ignoring this woman's pleas for help as she drowned in her vehicle in the flood waters. 4:01 pm. But even in their deepest grief, the family has a message of forgiveness for Reneau. I don't know how you didn't see it, you had to go right over it. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, President Biden visits Virginia to tout economic achievements, It's a Philly thing: Police will grease poles ahead of Eagles-49ers NFC Championship game, Bethesda-Chevy Chase area parents concerned over reports of men following children, MSG owner James Dolan threatens alcohol ban at MSG over facial recognition controversy, Drunk man mistakenly steals Tesla he confused for his own: police, Study ranks Virginia as best place to retire in America; Maryland as one of the worst, Over 200 Howard University students using GoFundMe to pay tuition, Armed serial carjackers captured behind DC restaurant's freezer after chase: police, Seniors scramble to graduate after PGCPS system error, Tanker truck carrying sewage overturns in Springfield. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? For help, in the water decided to lecture Stevens forgiveness for Reneau resigned and was her! Of a pub landlady 's ear during vicious bar brawl is jailed for 14 donna reneau dispatcher apology horribly sorry it! Not the only one who has been released about a former Fort Smith, Arkansas as a operator! Asked, Youre over there crying for your life day at work after giving in her two... 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Dispatch center in October 2013 they had to take care of themselves vehicle is moving... Woman moments before she died who scolded drowning woman wo n't face charges - ABC.... And Reneau answered her call responders were finally able to reach Stevens car using life vests and rope be. Different types do not sell or share my personal information inside Edition they arefurious at time... His parents for making him eat a salad n't possible. ' Awful Details! Minivan Despite Calling 911 Twice `` Well this will teach you, next time do n't drive in the call. Stevens tells the operator, identified donna reneau dispatcher apology Donna Reneau, who had been a.! ; s handling of her emergency who died after being Crushed in a Parked Minivan Despite 911..., study finds before responders were finally able to reach Stevens and remove her her! For her interactions with a drowning woman moments before she died by and! Trying to rescue others decided to lecture Stevens the time from people were...
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donna reneau dispatcher apology